Configuration management (CM) ensures that the configuration of these technology systems is known, good, and trusted; and doesn’t rely on tacit knowledge in people's heads. It is sometimes referred to as IT automation. Being able to access accurate records of the state of your systems is essential.1
Software Configuration Management (SCM) is the overall management of a software design project as it evolves into a software product or system. This includes technical aspects of the project, all levels of communications, organization, and the control of modifications changes to the project plan by the programmers during the development phase. Software Configuration Management is also called Software Control Management.2
- Reduced risk of outages and security breaches through visibility and tracking of the changes to your systems.
- Cost reduction by having detailed knowledge of all the elements of your configuration, avoiding wasteful duplication of your technology assets.
- Improved experience for your customers and internal staff by rapidly detecting and correcting improper configurations that could negatively impact performance.
- Strict control of your processes by defining and enforcing formal policies and procedures that govern asset identification, status monitoring, and auditing.
- Greater agility and faster problem resolution, enabling you to provide a higher quality of service.
- Efficient change management by knowing your baseline configuration, and having the visibility to design changes that avoid problems.
- Quicker restoration of service. In an outage, you'll be able to recover quickly as your configuration is documented and automated.